FAQ
What do I need to access the app?
The Wider Image is currently available exclusively on the iPad. iOS5 and above is supported. A fast WIFI or cellular connection is recommended.
How long does the app take to download?
The initial download from the App Store is small and should only take a few seconds. The app features a wealth of rich media content, which downloads as you navigate through it. Download speeds will depend on your network connection and speed of navigation.
How often does the app update?
Whilst the frequency will vary, we aim to add new stories daily. The app updates automatically at regular intervals and each time the app is launched.
Can I use the app offline?
The app is designed to be a connected experience, however, content you have accessed in the past 7 days is stored on your device. Connect to the internet for updates and to navigate further.
Can I change the font size?
When reading extended text – stories, factboxes, photographer profiles - pinch-out to enlarge the text.
Can I save stories?
Tap the favourite icon in the toolbar to save a story to a collection. Select the default “My Collection” or create a new one. You can create up to 6 collections and add up to 24 stories in each collection. You can also favorite up to 6 photographers and 6 countries to follow new work.
Can I share stories with friends?
The main image in each story can be shared by email. Tap the Share icon in the toolbar. We plan to introduce social sharing features in a future release.
I can’t hear audio?
Toggle the side switch on your iPad, as this can mute certain sounds on your device. If your side switch is used to lock screen rotation, double tap the Home button, flick from left to right along the bottom of the screen, and tap the mute button on the bottom left to enable sound.
Can I buy images?
Images can be licensed for professional use from Reuters Pictures.
How can I advertise on the app?
To learn about our sponsorship opportunities, contact us at widerimage@thomsonreuters.com
The app is not responding
Restart the app following these steps. Click the iPad Home button to return to the Home Screen. Double-click the Home button to show the taskbar. Tap and hold the Wider Image app icon until it wobbles. Tap the minus sign on the app icon to quit the app. Reopen the app.
Closing other apps running in the background can also improve performance.
If your error persists, email details to us at widerimage@thomsonreuters.com. Whilst we may be unable to respond to you directly, rest assured your issue will be investigated for the benefit of all our users.