'The best job in the world': a Madrid ambulance doctor's dedication after a year of COVID

'The best job in the world': a Madrid ambulance doctor's dedication after a year of COVID

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Despite many sleepless nights on Spain's COVID-19 frontline, Dr Navid Behzadi Koochani of Madrid's regional ambulance service goes to work smiling almost every day.

Calls to the Madrid service have jumped by a third in the year since the coronavirus struck the world, averaging 4,000 a day, but Behzadi is proud of his team's ability to swoop in and save lives, and is optimistic the vaccine rollout heralds the end of the pandemic.

. Madrid, Spain. Reuters/Juan Medina
Dr Behzadi prepares to respond to an emergency call.

"I honestly think it's the best job in the world," said the 15-year ambulance service veteran who came to Spain from Iran.

"When you see that you have been able to be useful, been able in some way to improve the quality of life of a person or save their life, that stays with you forever."

But he admits it can be tough.

"Nobody likes having someone die in their arms."

. Madrid, Spain. Reuters/Juan Medina
Dr Behzadi and technician Almudena Perez Santamaria transfer a patient with COVID-19.

With more than 3 million cases and over 71,000 deaths, Spain has been hit harder than most countries in Europe. But the infection rate has now fallen to its lowest since August.

"I'm optimistic that in a few months we will be able to take off our masks again, hug each other and have a beer with our friends," he said.

. Madrid, Spain. Reuters/Juan Medina
Madrid Emergency Service (SUMMA) workers disinfect a UVI-4 unit's ambulance.

Before transferring a COVID-19 patient between Madrid hospitals, Behzadi's team don head-to-toe protective gear, taping the sleeves of their brilliant white overalls to form an airtight seal with their blue gloves.

Afterwards they hose each other down with disinfectant in a ritual that has become all too familiar since the first wave tore through the Spanish capital a year ago, killing thousands and forcing authorities to turn an ice rink into a morgue.

. Madrid, Spain. Reuters/Juan Medina
Diaz walks inside a patient's home.

"Honestly, those were some very bad, very painful days," said nurse Sara DiazCastro, recalling how the team would race from call to call, sometimes arriving too late to help.

The team responds to fewer COVID emergencies now, but they know first-hand how the virus can still tear lives apart.

. Madrid, Spain. Reuters/Juan Medina
Madrid Emergency Service (SUMMA) UVI-3 unit's workers transfer a patient.

On a recent callout, Behzadi was unable to revive a 35-year-old man who died with COVID-19, leaving behind a young daughter while his wife was in hospital with a severe case.

"These are situations that affect you emotionally... You're there the next day thinking over how fragile life really is and, on the other hand, how lucky we are to be alive."

. Madrid, Spain. Reuters/Juan Medina
Dr Behzadi talks with the emergency team at their unit's headquarters.

Stress on medical personnel is a major concern. A recent study found 45% of Spain's healthcare staff ran a high risk of some type of mental disorder after the first wave, including depression, anxiety and post-traumatic stress disorder.

Frontline medics like the Madrid ambulance crews have been found to suffer more than other health professionals.

. Madrid, Spain. Reuters/Juan Medina
Madrid Emergency Service (SUMMA) UVI-4 unit's workers transfer a patient on a wheelchair.

Morale on the team is good, nurse Diaz says, although they are all tired after a year of fighting the virus.

Like many in her profession she has not been able to meet her elderly parents indoors for over a year and she longs to return to how things were before.

. Madrid, Spain. Reuters/Juan Medina
Dr Gabriel Jesus Martinez-Villasenor, Diaz and resident nurse Silvia Martin Martin treat a patient inside an ambulance.

"I want to go out with my friends, I want to go to work and not have to wear protection. I want to see patients without a mask."

After finishing a 24-hour shift, she takes time to decompress and play with her kids or go for a run. The virus has made her stronger and more appreciative of what she has.

"You have to enjoy every little moment you have in life because you don't know what might happen to you."

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Slideshow

Dr Behzadi checks medical supplies at his unit's headquarters.
. Madrid, Spain. Reuters/Juan Medina

Dr Behzadi checks medical supplies at his unit's headquarters.

Diaz waits on standby at her unit's headquarters.
. Madrid, Spain. Reuters/Juan Medina

Diaz waits on standby at her unit's headquarters.

Diaz, Martin and technician Angel Pesquera Bravo prepare before treating a patient inside his home.
. Madrid, Spain. Reuters/Juan Medina

Diaz, Martin and technician Angel Pesquera Bravo prepare before treating a patient inside his home.

Workers are disinfected outside La Paz hospital after treating a patient in his home.
. Madrid, Spain. Reuters/Juan Medina

Workers are disinfected outside La Paz hospital after treating a patient in his home.

Dr Gabriel Jesus Martinez-Villasenor, nurse Sara Diaz Castro and resident nurse Silvia Martin Martin wear protective clothing as they prepare to treat a patient inside his home.
. Madrid, Spain. Reuters/Juan Medina

Dr Gabriel Jesus Martinez-Villasenor, nurse Sara Diaz Castro and resident nurse Silvia Martin Martin wear protective clothing as they prepare to treat a patient inside his home.

Technicians Bravo and Sergio Rebolo del Barco arrive at a patient's home.
. Madrid, Spain. Reuters/Juan Medina

Technicians Bravo and Sergio Rebolo del Barco arrive at a patient's home.

Pesquera and Rebolo del Barco rides up an elevator to tend to a patient at their home.
. Madrid, Spain. Reuters/Juan Medina

Pesquera and Rebolo del Barco rides up an elevator to tend to a patient at their home.

Sara Diaz Castro wears full protective clothing as she stands near the niece of a patient who had just died at his home.
. Madrid, Spain. Reuters/Juan Medina

Sara Diaz Castro wears full protective clothing as she stands near the niece of a patient who had just died at his home.

Dr Jesus, Diaz and Martin treat a patient inside his home.
. Madrid, Spain. Reuters/Juan Medina

Dr Jesus, Diaz and Martin treat a patient inside his home.

A patient is treated inside his home.
. Madrid, Spain. Reuters/Juan Medina

A patient is treated inside his home.

Dr Behzadi and his team treat a patient inside his home.
. Madrid, Spain. Reuters/Juan Medina

Dr Behzadi and his team treat a patient inside his home.

A patient is treated inside his home.
. Madrid, Spain. Reuters/Juan Medina

A patient is treated inside his home.

A patient on a wheelchair is transferred from his home to a medical facility.
. Madrid, Spain. Reuters/Juan Medina

A patient on a wheelchair is transferred from his home to a medical facility.

Workers transfer a patient on a stretcher.
. Madrid, Spain. Reuters/Juan Medina

Workers transfer a patient on a stretcher.

Workers wear full protective clothing as they transfer a patient after treating him inside his home.
. Madrid, Spain. Reuters/Juan Medina

Workers wear full protective clothing as they transfer a patient after treating him inside his home.

Dr Behzadi walks with his team after treating a patient inside her home.
. Madrid, Spain. Reuters/Juan Medina

Dr Behzadi walks with his team after treating a patient inside her home.

Dr Behzadi writes up a report with technicians Almudena Perez Santamaria and nurse Olga Martin Olalla inside the ambulance after treating a patient inside her home.
. Madrid, Spain. Reuters/Juan Medina

Dr Behzadi writes up a report with technicians Almudena Perez Santamaria and nurse Olga Martin Olalla inside the ambulance after treating a patient inside her home.

Madrid Emergency Service (SUMMA) UVI-4 unit's technician Maria Angeles Jurado Sanchez is disinfected by a colleague after treating a patient inside his home.
. Madrid, Spain. Reuters/Juan Medina

Madrid Emergency Service (SUMMA) UVI-4 unit's technician Maria Angeles Jurado Sanchez is disinfected by a colleague after treating a patient inside his home.